If after reading through the User Guide, Help Manual, and FAQs web page, you still can't find an answer to your question, please use the contact details shown below to get in touch.

CONTACTING US BY EMAIL?
To ensure a prompt reply to any email message sent to us requesting help, information, etc. wording should be in understandable English and the email should not contain any attachments. Any message received with an attachment will be automatically deleted. This is to help protect our computer system against possible virus infection.

FAQ PAGE
This page contains answers to the most commonly asked questions about our ePublications.

DIGITAL WEB BOOK READER UPGRADE
If after double left clicking your digital photo album DNL file a pop-up menu appears prompting you to upgrade the previously installed DWB reader plug-in, click to upgrade (an Internet connection will be made). This is perfectly safe. Either install the reader upgrade directly, or save the dwbreader.exe file to your computer then double left click to install.

USER GUIDE & HELP MANUAL
Need help? Download User Guide (1055KB) and Help Manual (221KB). If your digital photo album was supplied on a CD-ROM disc copies of both are included on the CD. They can be loaded from the CD-ROM disc's control panel or by opening the CD-ROM disc, locating and opening the "Guide" folder, then double left clicking the "guide.exe" and "help.exe" files.

All retail versions of our digital photo albums also contain a "Get User Guide" download link located either on the inside front page or opposite page.

EDITABLE IMAGE HELP FILE
This help file can be accessed by right clicking inside a digital photo album's active image input field (photo slot) then selecting "Help" from the menu.

ALBUM USER MENU
Right clicking on a blank area of an album page will reveal a self explanatory user menu. Use its entries to change how your digital photo album operates. Any changes made are not permanent. The album will return to its default settings the next time that it is loaded.

NOTHING GETS INSTALLED
When you load any EXE version of a digital photo album, help manual, or user guide, NOTHING gets installed into your computer. The only additional software needed is the small special DWB reader plug-in that enables the DNL versions of our digital albums to be viewed and edited.

USING A DIGITAL PHOTO ALBUM SUPPLIED ON A CD-ROM DISC
If your editable digital photo album was supplied on a CD-ROM disc, before using it, copy it to your computer's hard drive. Go to its location on your hard drive, right click the album DNL file, e.g. wedding_10.dnl, left click the menu's "Properties" box and make sure that the Attributes "Read-only" box is not ticked. If it is, remove the tick then left click "OK" to close box.

SHARING YOUR DIGITAL PHOTO ALBUM
First create a copy of the original unused version, re-name it, then add photos and text. When completed, save, then lock it to prevent anyone else from changing its content. Share the copy. The original digital photo album remains editable. Let any recipient know to install the small DWB reader plug-in into their computer before they attempt to view it. Direct them to this site to download the plug-in. Note; if your original album was password protected you will need to disclose the password to the recipient.

CONTACT DETAILS
Need to get in touch? Use the details shown below.

Tel: +44 (0) 1355 228666
Email: support@ephotoalbums.co.uk