Q 01 Why do the pages of my photo album turn slowly? top
A The page turning feature requires a fair amount of processing power. If you are using a large photo album; e.g. a 780 x 580 sized album on an older, moderately powered computer system, this could cause slow page turning. Try disabling any programs that are running in the background, including any anti-virus program. If this does not help, a workaround is to right click, and from the menu that appears highlight "Turn Mode", next select "Slide". Slide mode will continue until you manually change it or you close then re-load your photo album.

Q 02 How do I insert a photo into my album? top
A Left click "Edit" to activate the input fields (photo and text slots). The image field is the larger of the two. Place your mouse cursor inside this field and right click to reveal the "editable image and text" menu. Select "Insert/Change image". You will then be prompted to locate an image. Do so using your usual method. Double left click your selection to insert it into the active photo slot. Use the remaining editing tools to manipulate your image within the photo slot. To view your entry and return to navigation mode left click "Preview", to save left click "Save".

Q 03 What is page navigation mode? top
A Page navigation mode is the state a digital photo album is in when you can change pages. After you left click "Edit" to activate the image and text input fields (photo and text slots) it isn't possible to change pages again until after you left click "Preview" to view your entries.

Q 04 How do I insert text into my album? top
A Left click "Edit" to activate the text input field (smaller of the fields). Place you mouse cursor inside this field then type in your text. To view your entry left click "Preview". 

Q 05 Does selecting "Save" mean that in future I can't edit my album's content? top
A No! Saving is not permanent. You can edit and save an album's content as often as you like. It is only after a page or album is "locked" that further editing is not possible. For this reason be sure that you will never need to change your album's content again before applying the page or book "Lock" command.

Q 06 Can I copy and paste images into my photo album? top
A Yes! You can copy and paste images into your album from web pages or third party programs. Simply copy the image and select "Paste image" from the active image input field's right click menu. You can then edit the image as normal using the active photo slot's right click menu editing tools. Please note; images that have been copied and pasted from a web page or third party program into your photo album will automatically be converted into the JPEG file format.

Q 07 What size of monitor should I use? top
A Although acceptable results will be obtained using a 15" monitor, best results will be obtained using a 17" monitor with its resolution set at 1024 x 768.

Q 08 Why do the pages not turn after I insert a photo or text? top  
A After photos or text are added you must left click "Preview" to return to page navigation mode (page changing).

Q 09 What is a page's "Email" button? top
A Left clicking a digital photo album page's "Email" button enables you to send your digital photo album as an email attachment. You can type your own message into the box that appears. A default message will appear beneath your own inside the new email message. Caution; make sure that your album's file size is not too large as this will take a long time to download if the recipient is using a standard 56KB modem connection. This feature requires the end user to have Microsoft Outlook or Outlook Express installed as their default email program. Please note; where an "Email" button is included inside an eBook this is normally configured so that when it is left clicked it will open up a standard new email message box ready to be completed and sent off. It does not automatically attach the eBook to the message.

Q 10 Why do I have to copy my album from the CD-ROM disc to my computer? top
A Files written to a CD-ROM disc are allocated a read-only status, and although you can view and insert images and text into an album located on a CD-ROM disc, you can not use the digital photo album's "Save" feature.

Q 11 What computer requirements are needed to view a digital photo album? top
A You will need a minimum of 256 colours to view, although with this setting results can be unpredictable. 16 bit colour is recommended which is what the majority of people use. Also, depending on content, i.e. the amount, and individual file size of each image, a completed digital photo album could end up as a relatively large file. This could result in slow page turning if an album is used with an older, slower computer.  

Q 12 What is the difference between a DNL and an EXE type digital photo album? top
A A DNL type album is a .dnl data file, and as such is resistant to computer viruses. This type of album or digital publication require that the end-user has a reader installed on their computer in order to view, and where the feature is available, edit it. An EXE type album is a single stand-alone plain executable file or program that does not require other programs or software to view it. The CD-ROM disc's "Help Manual" and "User Guide" are examples of this type of .exe file.

Q 13 What is the difference between an active image field and a photo slot? top
A Nothing! These are the names given to the active area into which you add your photographs.

Q 14 Does anything get installed when I view an EXE type album? top
A Nothing gets installed into your computer.

Q 15 Why doesn't my album load after I enter my password? top
A The only reason this will happen is if you inserted the wrong password. If your password was in lower case check that you have not depressed your keyboard's [CAPS LOCK] key.

Q 16 What is an album page's "Lock" button? top
A Left clicking a lock button and accepting the prompts either locks a photo album's content or an individual page, preventing further editing. Locking is PERMANENT and IRREVERSIBLE! This is a useful feature if you intend sharing your album with others as it prevents any third party from altering part or all of its contents. You decide! If you wish to retain an editable version of your photo album first create a copy of the unused original, re-name it, and enter your photos and text into it. Lock its content and share the copy! This leaves your original album editable.

Q 17 What is the image input field's right click menu entry, "Optimize" tool? top
A This tool is used to change the quality of the inserted photograph. Higher settings produce better quality images with larger file sizes, lower settings produce poorer quality images with smaller file sizes. The resulting file size can be seen beside the "File size" indicator. Optimum image quality will be achieved with the slider set to 100%, with larger image files!

Q 18 Is there a digital photo album help file? top
A Yes! After left clicking a page's "Edit" button to activate both the image and text input fields, place your mouse cursor inside the photo slot (larger of fields) and right click to reveal a menu. Select  the "Help" entry. Also, if your album was supplied on an autorun CD-ROM disc a comprehensive User Guide plus a Get the Most manual in Digital Web Book EXE format can be viewed by left clicking the control panel's "User Guide & Manual" button then making a selection from the drop down menu list.

Q 19 What are image editing tools? top
A These are a collection of tools accessed by right clicking inside a page's activated image input field (photo slot) then selected from the menu. They are used to edit and manipulate your photo inside the active photo slot.

Q 20 Why doesn't the album's background colour turn off? top
A The background colour on/off command will not reveal/hide your computer's default desktop when you load your photo album using the CD-ROM disc's control panel album selector button, or after the disc's contents have been copied to your computer and the full presentation program is loaded by double left clicking the CD_Start.exe file. The most that will happen is that the background colour might change. However, it will work OK when you load your digital photo album by double left clicking on the actual album DNL file, e.g. family_03.dnl.

Q 21 What type of image files can be inserted into my digital photo album? top
A You can only insert the following types of image file formats. Bitmap (*.bmp), non-interlaced Gif (*.gif) and JPEG (*.jpg). Please note; a bitmap file inserted into an editable image field (photo slot) will automatically be converted to a JPEG file.

Q 22 What are the album "Locking" options? top
A The locking options are available from the activated image input field's right click menu. 
-To lock a single image select "Lock image"
-To lock all images on the page; from under "Page option" select "Page lock". Please note; this also locks any editable text areas on the page and removes all links on the page relating to editable images and editable text.
-To lock all images within the digital photo album; from under "Book options" select "Book lock". Please note; this also locks all editable text areas within the digital album and removes all links relating to editable images and editable text. CAUTION: Locking an album's page or entire contents is PERMANENT and IRREVERSIBLE preventing further editing.

Q 23 Why can't I save my album entries? top
A If you are using your album directly from a CD-ROM disc you will be unable to save any entries. Copy it to your hard drive and use it from there. If you still cannot save from your hard drive location right click the album DNL file, e.g. wedding_10.dnl, left click the menu's "Properties" box, and make sure that the Attributes "Read-only" box is not ticked. If it is, remove the tick from the "Read-only" box.

Q 24 Can I order a custom made photo album? top
A Yes! Contact us to discuss your requirements and be given a quote. Ask for David.

Q 25 Why are some album download sizes bigger than others? top
A This is determined by the complexity of the album design. More intricately designed albums will contain more information resulting in larger data files, conversely albums with a simple design will generally produce smaller files.

Q 26 Can I print an album's content? top
A Providing that your album's print function was not disabled when it was created (if it was, you cannot enable it) follow these simple instructions. If your digital photo album pages do not contain a print link, right click on a blank area of page, select "MenuBar" then "Display". Next select "File". Finally select a print option.

Q 27 What's the menu that appears when I right click on a page? top
A The contents of this user menu can be used to change the way that your digital photo album operates; e.g. you can change turn mode from normal page turning to slide, go to other pages, toggle background colour on/off, etc. Any changes made are not permanent. Each time your album is loaded it will return to its default settings.

Q 28 What's the difference between an editable and non editable album? top
A An editable album allows you to insert and save your own photos and text. Non editable versions can only be viewed and read.

Q 29 Is there a difference between a DNL reader and a DWB reader plug-in? top
A No! Same file, different names.

Q 30 Can I buy on-line using my credit card? top
A Yes! All digital photo albums can bought on-line by secure credit card payment. 

Q 31 Do I need to know anything about editing graphics to use an album? top
A No special skills are required. If you should need help download the user guide and help manual. If your album was supplied on a CD-ROM disc, copies of both are included and can be loaded from the control panel. An abbreviated editable image help file can also be accessed by right clicking inside an album's active image field (photo slot) then selecting it from the menu.

Q 32 Can I change my album's password? top
A No! Once issued passwords cannot be changed, or password protection disabled.

Q 33 If I forget my password can you re-issue it? top
A No! Passwords are not retained. Keep a copy in a safe place.

Q 34 What is the DWB reader plug-in? top
A Just as Acrobat Reader® must be installed into your computer before you can view PDF files, the small Digital Web Book reader plug-in performs a similar function for DNL type files, which is the file format used for our editable digital photo albums and some eBooks. Installing the small DWB reader does not add any viruses, malware, add ware, spy ware, advertising messages, banners, pests, or trojans into your computer. It is completely safe!

Q 35 What type of image files can I add to my album? top
A An album will only accept Bitmap (*.bmp), non-interlaced Gifs (*.gif) and JPEG (*jpg) image files. When Bitmap files are inserted they are automatically converted to JPEG image format.

Q 36 How can I restore my default desktop background? top
A The background colour that hides your desktop can be toggled on/off by left clicking any page's "B" link or background symbol link. If neither of these are included, right click and select/de-select "Background" from the pop-up menu. Refer to question 20 for more info.

Q 37 Can I change the album page layout? top
A Yes. Most albums, with the possible exception of albums whose pages have static image border areas or photo corner edging include a feature that allows the active photo and text slots to be moved and resized. This allows any page layout to be changed. 

Q 38 Why do I always end up with large album .dnl files? top
A A finished album's .dnl file size is mainly governed by four factors. How many photos you add; their size; how much optimization you apply; your use of the image trim tools. 100% optimization will result in best quality images but at the expense of larger files. Trimming an image is very important, particularly if a large photo is inserted, this gets rid of any unwanted areas and helps keep final image files small.

Q 39 What is a .dnl file? top
A This is the file format in which your editable digital photo album is supplied, and requires the special Digital Web Book reader plug-in to be installed into your computer before you can view or edit it. Your album file name will always be suffixed by .dnl, e.g. wedding_06.dnl.

Q 40 Can I re-name my album? top
A Yes! Preferably create a copy of your original empty album, re-name it and use the copy. This leaves the original as backup. Handy if you make a mistake and lock it, leaving it un-editable.

Q 41 How do I make a copy of my digital photo album? top
A If you intend sharing your album make a copy before you add any images or text. After loading, right click on a blank area of page then left click the menu's "Save As" command. Next, enter a NEW name into the "File name" box. Finally left click "Save". Alternatively, from inside Windows Explorer click drag your album's .dnl file to create a copy, re-name it, then re-load the copy, add your photos and text. When completed lock it and give this version to your friends. The original version remains editable.

Q 42 Why do I have to lock the copy album before sharing it? top
A Locking makes an album's content permanent. This prevents anyone else from making changes to it.

Q 43 Can albums be used with an AppleMac? top
A No! Editable digital photo albums are not compatible with AppleMacs. However, any of our EXE format digital publications will work on AppleMacs running Virtual PC.

Q 44 Why can't I resize or move my album's photo or text slots? top
A Not all albums incorporate these functions. If your album's page layout consists of static picture frames, or includes photo corner edges, it is unlikely that the move and resize features will be available. They are seldom included with albums that use this style of page layout. 

Q 45 I received my album on a CD. Which folder contains my photo album? top
A Your digital photo Album DNL file is located inside the "My_Album" folder and will have a file name similar to "general_33.dnl". Remember, although you can view and insert photos into your album from its folder on the CD you will not be able to save the entries. To use your album properly it must be copied from the CD to your hard drive.

Q 46 Can I uninstall the DWB reader plug-in? top
A As the plug-in will not appear in the control panel's "Add or Remove Programs" section, for the average computer user the answer is no. In practice, as the DWB reader plug-in does not interfere or cause conflict with any other computer software there should be no reason why you should want to, or need to remove the plug-in from your computer.

Q 47 Why does the cursor arrow change to a small hand with a + sign? top
A This happens when the mouse cursor moves over an image contained inside an ebook or digital photo album that contains a pop-up link. Left clicking will reveal a larger version of that image or a message box.

Q 48 What do you mean by a page's background graphic? top
A This is the small square dual coloured image that appears on some digital photo album pages. Left clicking will toggle the background colour on/off.

Q 49 After I insert a photo why is the "Optimize image" tool greyed out? top
A This happens when you insert a GIF type image file, and is normal. GIF image files cannot be optimized.

Q 50 Can I return my order and receive a refund? top  
A Given the type of product, and the fact that a free trial version is made available before purchasing, no refunds will be made. However, if we are notified that a problem is being experienced with an ePublication and we are satisfied that the publication is in fact the cause of the problem and it is not caused by your computer system, a replacement digital photo album/eBook will be made available via a download link/email, or CD-ROM disc. You will be notified of the download URL by email. The link will remain active for a period of 24 hours from the time that the email was sent.

Q 51 Why does my album completely fill my monitor's screen area? top
A This is not a problem with the album. When an album is viewed via a 17" or 15" monitor with a resolution setting of 800x600 pixels or lower, this can happen. The answer is to change your monitor's display setting to 1024x768 pixels. CAUTION: Be sure you know what you are doing before making any attempt to change your monitor's display settings. Incorrect adjustment can cause damage. Flat panel monitor resolution settings are normally preset and should not be changed. 

Q 52 My CD-ROM disc does not autorun. What should I do? top
A Click on the "My Computer" symbol on the desktop or start Windows Explorer. Right click on the CD-ROM symbol in the My Computer window. Finally left click "Autoplay".

Q 53 Are the digital photo albums resizable? top
A No! It's only the editable photo and text slots inside an album that can be resized.

Q 54 After I renamed my album it will not load. Why? top
A When you rename an album DO NOT change or delete the file extension name. In the case of an editable digital photo album this is .dnl, e.g. if you rename family_700_440_10.dnl to something more personal, say, my_family, you must retain the file extension. The new album name should now be; my_family.dnl.

Q 55 Why is there a coloured border around printed album pages? top
A This is normal! The coloured border is part of an epublication's transparency feature and does not show up when a publication is viewed via a PC. However, when a complete ebook or individual pages are printed, this process will cause the borders to appear in whatever transparency colour was used when the publication was created. Original page transparency borders will not appear when photographs are individually printed.

Q 56 Do genealogy eBooks require the DWB Reader installed? top
A No! Genealogy eBooks are supplied as standalone EXE files. To view, simply double-left-click the genealogy eBook file name, e.g. myfamilytree.exe.

Q 57 What are your 3D page turning photo albums? top
A These are digital photo albums created by ourselves into which you insert your own existing digital photos/images plus associated text. Images and text are inserted into active photo and text slots. There is normally one photo slot to a page, with a minimum of 40 photo slots usually available per album. The simplest way to find out what you can do with an album is to download any free trial version and try it out for yourself. Remember to first download and install the small (1.2MB) Digital Web Book reader before attempting to view or use an album. The DWB reader is available as a Zip or EXE file from the Downloads section, opposite left. After downloading, to install the DWB reader double-left-click the "dwbreader.exe" file. Installation is immediate, is perfectly safe, and need only be done once.

Q 58 Can I enlarge photos after I insert them into my photo album? top
A No! Although it's possible to position and crop your digital photos within an active resizable photo slot, the inserted image retains the final dimensions of the active slot. A comprehensive user guide is available as a ZIP or EXE file from the Downloads section, opposite left. It does not require the DWB reader to be installed before viewing. After downloading, simply double-left-click the "user_guide.exe" file to view the guide, which is in Digital Web Book format. Nothing gets installed into your computer.

If you haven't found the answer to your query on this page we can be contacted at:

Tel: +44 (0) 1355 228666
Email: support@ephotoalbums.co.uk